Remote Desktop Assistance: Windows

Download the OptiApp Remote Desktop Assistance.exe app.

Before starting this program, please give Dwain a call. During the call, when he is ready to remotely assist you, he'll tell you to start this program. If Dwain is not able to accept your remote desktop request withing a few seconds, this program will exit by itself. Re-run it when Dwain requests you to.

If the above tool is insufficient, you will need to download and install the RDM remote desktop software.